Description

About Us

We are Queensland’s largest hunger relief charity. Our vision is a Queensland without hunger. We believe that access to healthy food is a basic human right. Each week, we support 135,000 Queenslanders in crisis and provide breakfast to 52,000 children each school week. We work in collaboration with 350 Community Partners and 430 Schools. Alongside food relief, we rescue surplus food that would otherwise go to waste, reducing landfill and protecting the environment. We’re also focused on long-term change, partnering with communities to build fairer, more resilient local food systems.

Every $1 donated creates 2 meals.We provide more than 150 meals every minute and over 10,000 meals every hour of operation.Each year, we provide 12.7 million kilograms of food and groceries, which is the equivalent of 22 million meals and 1.1 million breakfasts.

About The Role

We’re looking for a Supporter and Data Care Manager to join our Marketing and Fundraising team in a newly created role. This is an exciting opportunity where you’ll bring your experience and passion for data and CRM systems (Salesforce desirable) to improve processes and ensure smooth Supporter Care operations. If you enjoy working with data, creating structure, and improving systems and processes, this a role where your skills will have a real impact.

Reporting to the Fundraising and Philanthropy Director, this role is a key contributor in a small, collaborative team. You will oversee two Supporter Care Administrators, ensuring our financial supporters receive an exceptional experience and ensuring our data is accurate and our systems run well. Strong organisational skills, attention to detail, and the ability to manage competing priorities are essential.

The role combines practical day‑to‑day tasks with responsibilities for improving CRM processes, helping to maintain strong supporter experiences, reliable data, and efficient workflows. By ensuring our data is accurate and our systems run well you’ll help drive the success of our fundraising programs, raising vital fund to provide food to more Queenslanders in need.

What You’ll Do

Oversee supporter care operations, including donation processing, enquiries, complaints, Finance reconciliation and delivery of a high-quality supporter experience.Lead, coach and support the Supporter Care team, managing workloads, performance and development.Conduct proactive data health checks, identifying risks and implementing improvements to CRM integrity, reporting accuracy and workflow efficiency.Maintain data standards, quality controls and database hygiene, ensuring compliance with privacy and organisational requirements.Act as the primary liaison with the Salesforce Engineer to scope and implement fundraising system enhancements.Develop Salesforce reports and dashboards to support fundraising strategy, performance monitoring and decision-making.Collaborate with Fundraising, Marketing, Finance and suppliers to coordinate accurate data for campaigns and initiatives.

Who You Are

You’ll be great in this role if you have:

Demonstrated experience in supporter care, CRM management or a related data-driven role (fundraising or not-for-profit experience desirable).Proven ability to review systems, processes and workflows, identify improvements and implement sustainable solutions.Strong CRM experience (ideally Salesforce), with a solid understanding of data integrity, privacy, compliance and record management.Well-developed analytical skills, including conducting data health checks and translating insights into clear, actionable outcomes.Experience developing dashboards and reports to support data-driven decision making.Proven people leadership skills, with the ability to coach, support and develop team members while managing workloads and expectations.Exceptional attention to detail, initiative and accountability, with the ability to work independently and collaboratively.Strong communication skills and the ability to manage competing priorities in a fast-paced environment while maintaining quality.

Why Join Us?

Benefits

Be a part of a purpose-driven organisation where the work you do really does have an impact on the lives of many families living in Queensland. Enjoy benefits including:

Not-for-profit salary packagingFlexible work optionsLearning, development, and career growthFlexible work options12 weeks paid Parental LeaveAn employee assistance program for you and your family

Diversity and Inclusion

Foodbank Queensland is an equal opportunity employer. We encourage applications from people of all backgrounds, including First Nations people, people with disabilities, LGBTQIA+ individuals, and people from culturally and linguistically diverse backgrounds. We believe in fostering an inclusive and supportive workplace where everyone can thrive.

How To Apply

Job applications will be reviewed as they are submitted. If you are interested in this opportunity, please submit your CV as well as a Cover Letter addressing the key role requirements as soon as possible.